Walkin’ Pets Re-Roll Program

Built by us. Backed by us.

The same Walkin' Pets wheelchair your dog needs — up to 25% less.

Same design, same adjustability, and same manufacturer behind it. Every Certified Refurbished wheelchair is rebuilt to the same functional standard as new.

Who We Are

We have been building wheelchairs for over two decades, and nearly 2 million pets have used Walkin’ Pets products to get back on their feet. We're not a reseller or a marketplace — we're the manufacturer, and that sets a standard on what "refurbished" means when it comes from us.

we move pets

Why We Built This Program

We've always believed that every dog deserves to be mobile, regardless of what their legs are doing.

Dog in wheelchair

This program exists so that more dogs can access the wheelchair that's helped millions of pets walk, play, and live like themselves again, at a price point that makes that possible for even more pet parents.

Every chair in this program came back to us. Because it's going home to your pet, we took it apart, evaluated every component, rebuilt it to our standards, and put our name back on it.

Good for Your Dog. Good for the Planet.

Every chair we refurbish is one that doesn't end up in a landfill. Mobility equipment isn't small, and it isn't cheap to produce from the materials, the manufacturing, to the shipping. When a chair comes back to us, and we can give it a second life, that matters.

We use craft paper void fill instead of bubble wrap. We skip the retail box. We don't include packaging that exists just to look good in an unboxing video. None of that makes the chair work better, and all of it has a cost, both to you and to the environment.

we move pets

How Every Chair Is Rebuilt

Fully taken apart icon

Fully taken apart

No shortcuts because every chair comes completely apart before anything is evaluated.

Every component assessed individually icon

Every component assessed individually

Each part is checked against our standards. Anything that doesn't pass gets replaced.

Cleaned and Disinfected icon

Cleaned and Disinfected:

Every hard component is sanitized with 70% isopropyl alcohol, killing 99.9% of bacteria and pathogens. It leaves zero harmful residue, arriving completely pet-safe and ready to roll!

All soft goods replaced icon

All soft goods replaced. Every single time.

New harness, new leg rings, new stirrups, new straps on every chair. Nothing that touches another pet touches yours.

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Rebuilt and checked:

Reassembled, adjusted, and tested against the same benchmarks we hold our new chairs to. It has to work completely and reliably before it leaves our hands.

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Packed to protect:

The frame and soft goods arrive securely wrapped and sealed. We use eco-friendly paper fill and skip wasteful retail packaging to save you money and cleanup. Look for our Certified Refurbished seal on the box.

What "Certified Refurbished" Actually Means

There's a big difference between a cheap wheelchair from an unknown company and a refurbished one backed by over two decades of experience.

A no-name wheelchair might be inexpensive, but it hasn't been tested, refined, or built to last. Walkin’ Pets has put nearly 2 million pets back on their feet. Over the last 25 years, we’ve learned exactly what separates a wheelchair that works from one that doesn't.

With a Walkin' Pets Certified Refurbished wheelchair, you get a chair that has been fully disassembled, inspected part by part, and rebuilt to our strict standards by our expert US-based team. They’ve handled thousands of these chairs and know exactly what it takes to make yours right.

What Certified Refurbished Actually Means Comparison Graphic

What's Included

In the box:

  • Fully rebuilt wheelchair, evaluated, and cleared by our US-based team
  • Brand-new soft goods (harness, leg rings, stirrups, and straps)
  • Hard goods cleaned and disinfected
  • All parts, screws, tool kit, and hardware included
  • Manual (new, replaced as needed, and/or digital)

With every purchase:

  • 1-year limited warranty on manufacturing defects
  • SureFit guarantee (if the size isn't right, we'll help you find the one that is)
  • Pre- and post-purchase support from the US-based Walkin' Pets team
  • One less wheelchair in a landfill — every refurbished chair is a new one that didn't need to be made

Our Re-roll Program Warranty

FAQ

How Every Chair Is Rebuilt
  • Fully taken apart: No shortcuts because every chair comes completely apart before anything is evaluated.
  • Every component assessed individually: Each part is checked against our standards. Anything that doesn't pass gets replaced.
  • Cleaned and disinfected: Every hard component from frame and struts to extenders and wheels is cleaned with XXX, killing 99.9% bacteria and pathogens. Your dog's wheelchair arrives sanitized and ready to use.
  • All soft goods replaced. Every single time. New harness, new leg rings, new stirrups, new straps on every chair. Nothing that touches another pet touches yours.
  • Rebuilt and checked: Reassembled, adjusted, and tested agains t the same benchmarks we hold our new chairs to. It has to work completely and reliably before it leaves our hands.
  • Packed to protect: The frame ships individually wrapped. Soft goods arrive sealed and new. We use craft paper void fill because it's better for the environment and helps you get your chair out cleanly. You'll see our Certified Refurbished seal on the outside. What you won't see is extra retail packaging: we leave it out so you're not paying for something that goes straight in the recycling bin.
What's Included 

In the box:

✓ Fully rebuilt wheelchair, evaluated, and cleared by our US-based team

✓ Brand-new soft goods (harness, leg rings, stirrups, and straps)

✓ Hard goods cleaned and disinfected

✓ All parts, screws, tool kit, and hardware included

✓ Manual (new, replaced as needed, and/or digital)

With every purchase:

✓ 1-year limited warranty on manufacturing defects

✓ SureFit guarantee (if the size isn't right, we'll help you find the one that is)

✓ Pre- and post-purchase support from the US-based Walkin' Pets team

✓ One less wheelchair in a landfill — every refurbished chair is a new one that didn't need to be made.

What is the cosmetic condition of your refurbished wheelchairs?

Walkin' Pets Certified Refurbished wheelchairs aren't used in the way you might expect. The majority of chairs in this program are customer returns received back within our 30-day return window, most often because of a sizing issue, a fit that wasn't quite right, or a change in the pet's circumstances. Many have only ever been assembled and tried on once.That's a very different thing from a secondhand wheelchair with an unknown history, no accountability, and no warranty behind it.Every unit is inspected for structural integrity before it ships, and anything that affects how the chair functions gets replaced. What you may notice are minor cosmetic marks — a light surface scratch, slight signs of assembly, but nothing that affects fit, performance, or how long the chair holds up.If you'd prefer a chair with no history at all, our new chairs are right here. We'd always rather point you to the right product for your dog.

Do refurbished wheelchairs come with the same warranty as new ones?

Both our Certified Refurbished and brand-new wheelchairs come with premium manufacturer support and include 100% brand-new soft goods (like harnesses and slings) so your pet gets a fresh, clean start.The main difference is the length of the coverage: Certified Refurbished wheelchairs include a 1-year manufacturer warranty, while our brand-new wheelchairs come with a 5-year manufacturer warranty. No matter which option you choose, our support team is always here to help you and your pet.

What is your return policy for refurbished wheelchairs?

Every unit has been individually inspected, rebuilt, and repackaged, so refurbished sales carry a flat 25% restocking fee. The best way to avoid a return is to get the sizing right before you order. Our SureFit Calculator walks you through it in just a few measurements.

Is a refurbished wheelchair safe for my dog?

 Yes, your dog's safety is the baseline. Every chair goes through a full disassembly, component evaluation, disinfection, and functional rebuild before it ships. Anything that affects the chair's structural or mechanical performance gets replaced. If it doesn't meet our standard, it doesn't leave our facility.

Will it fit the same as a new chair?

Yes, the fit is determined by your dog's measurements and the chair's adjustability, and not whether it's new or refurbished. Use our SureFit Calculator to size your dog before you order, or reach out, and we'll help you get it right. The fit guarantee applies to refurbished chairs the same way it applies to new ones!

What if something breaks or isn't working right when it arrives?

Contact us! That's what the 1-year warranty is for. Manufacturing defects are covered through the same process by the same team with the same accountability in mind as our new chairs. Reach out to us, and we'll take care of it.

Will it look brand new?

The chair will be fully functional and clean, with all-new soft goods, but may contain minor cosmetic marks (a light surface scratch on a strut, slight variation in finish, etc.). If zero history matters to you, our new chairs are available here.

Can I return it if it doesn't fit?

We strongly encourage you to size your dog before purchasing — our SureFit Calculator and our team are both here to help with that! If you do need to return, refurbished sales carry a flat 25% restocking fee. Because every unit has been individually inspected, rebuilt, disinfected, and repackaged, we aren't able to waive this for refurbished wheelchairs.

Dog in Walkin Wheels Wheelchair

Not Sure If This Is Right for Your Dog?

Sizing questions, condition questions, not sure whether new or refurbished makes more sense, we're happy to help you figure it out! Our team helps pet parents find the right fit every single day.

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