The Walkin’ Wheels wheelchair frame is guaranteed for five years from the date of purchase. The warranty protects against defects in the material or workmanship. If a wheelchair frame breaks under normal usage, please let us know and we will repair or replace the wheelchair at our option. You would be responsible for all shipping charges. The wheelchair warranty applies to the original owner only and is non-transferable.

You can reach our Customer Service team toll free at 1-888-253-0777 Monday through Friday. You can also chat or email, and we’ll get back to you as soon as possible. Our dedicated Customer Service team is available Monday – Thursday from 8:00 am – 6:00 pm EST and Friday from 8:00 am – 5:00 pm EST. You can also email us at messages@walkinpets.com at any time and we’ll get back to you as soon as possible.

Yes, you can contact us if you need assistance with fitting or have any questions. We’re here to help.

Simply click the Live Chat button on the bottom right-hand corner of your screen. One click and you’re chatting online with one of our customer care experts. Live chat is available Mon-Thurs 8:00 am – 6:00pm EST and Friday 8:00 am – 5:00pm EST. Need to reach us outside normal business hours? Simply email or leave us a voicemail and we’ll call you back as soon as possible!

We charge sales tax for items shipped to the following states: FL, CA, PA, NV, IL, TX, and NJ.

Yes, we have programs specifically for non-profit rescues and shelters that help support animal welfare. Want to learn more? Call our Rescue Support team at 1-866-578-2926 to discuss how we can help your organization and the pets in your care.

Yes, our Proven Pro initiative is supported by our in-house Veterinary Resources & Support department is made up of professionals who are devoted to the veterinary and pet professional community. Walkin' Pets offer products, resources and special programs designed to support Pet Care Professionals. For more information visit click here or contact our Veterinary Resource & Support Team directly at 1-866-578-2926.

Your privacy is very important to us. Read our Privacy Policy for more details.

Yes! You can order directly from us or contact one of our international dealers. Please visit our international dealers page by clicking here.

Orders over $49 USD ship free within the contiguous US and Canada. Need your order fast? Expedited shipping options are available! Shipping rates are calculated based on your order’s size, weight, and final destination. We also offer in store pickup, for our local customers!

Yes, Walkin’ Pets products are shipped to over 150 countries all over the world! We partner with International Dealers who stock our products as well, find one close to you today!

Our mission is to ensure that your shipment arrives to you and your pet as quickly as possible. We make every effort to fulfill orders within 24 to 48 hours of receiving them. Our shipping department processes products Monday through Friday. We partner with multiple carriers, including USPS, FedEx, and UPS, to assist with delivery. Shipping typically takes 1 to 5 business days, unless an Overnight option is chosen. For international shipments, delivery times are guaranteed up to Customs within that same time frame.

We’ll send you emails to update you on the progress of your order, or you can check its progress in our Help Center.

We ship via USPS, UPS, and FedEx to provide you with the fastest and most reliable service available.

Nope! If you’re not home, the driver will leave your package at the door or with your doorman.

Yes! We do ship to PO Boxes, APO/FPO addresses and international addresses. Not all orders are able to ship to PO Boxes, if you can only accept packages via your PO Box, please contact Customer Service to confirm your package is sent via the Post Office (additional charges may apply).

If your package were to be misplaced, please call our Customer Service representatives for assistance in tracking your package. All items purchased from Walkin’ Pets are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Simply click the “Add to Cart” button and you will be automatically redirected to your shopping cart! From the shopping cart you can checkout, update your cart, calculate shipping or continue shopping.

Our checkout is fast, easy and secure. Simply enter your name, shipping address and payment information, then place your order!

Express checkout is available for Shop Pay. To pay with a credit or debit card, simply fill in the required card information at checkout.

Simply click the Live Chat button on the bottom right-hand corner of your screen. One click and you’re chatting online with one of our customer care experts.

We charge sales tax for items shipped to the following states: FL, CA, PA, NV, IL, TX, and NJ.

We want to make sure your shopping experience is excellent and are glad to give full credit (less shipping cost) for products returned that are in like new, resell-able condition. For more details please read our full Return Policy.For help with your return, please contact us at 1-888-253-0777.

It is our intention that every Walkin’ Wheels user be happy with their wheelchair. If you experience problems, please call us we are happy to help. Often by making simple adjustment will make your dog more comfortable and ready to enjoy their wheelchair. Read our full Return Policy for more details.For help with your return, please contact us at 1-888-253-0777.

Give our friendly Customer Service team a call at 1-888-253-0777, and we’ll provide you with your Return Authorization number and instructions for returning your items. Easy as that!

We offer all our customers a 30-day return policy on all of our products. Have questions? Call us at 1-888-253-0777 and our Customer Service team will be happy to help!