There's a big difference between a brand-new wheelchair from a company you've never heard of and one that came back to the people who have been building dog wheelchairs for over two decades. A no-name wheelchair might be the same price. That doesn't mean it's been tested, refined, or built to last. Walkin’ Pets has put nearly 2 million pets back on their feet. We know every component, every failure point, every adjustment that separates a wheelchair that works from one that doesn't because we've spent 25 years figuring that out.When you buy a Walkin' Pets Certified Refurbished wheelchair, you're getting a chair that was fully disassembled, evaluated part by part, rebuilt to our functional standards by our US-based product team, and cleared before it ships. The team that rebuilt yours has handled thousands of these chairs, so we know exactly what to look for and exactly what it takes to make one right.

• Fully taken apart: No shortcuts because every chair comes completely apart before anything is evaluated.
• Every component assessed individually: Each part is checked against our standards. Anything that doesn't pass gets replaced.
• Cleaned and disinfected: Every hard component from frame and struts to extenders and wheels is cleaned with XXX, killing 99.9% bacteria and pathogens. Your dog's wheelchair arrives sanitized and ready to use.
• All soft goods replaced. Every single time. New harness, new leg rings, new stirrups, new straps on every chair. Nothing that touches another pet touches yours.
• Rebuilt and checked: Reassembled, adjusted, and tested agains t the same benchmarks we hold our new chairs to. It has to work completely and reliably before it leaves our hands.
• Packed to protect: The frame ships individually wrapped. Soft goods arrive sealed and new. We use craft paper void fill because it's better for the environment and helps you get your chair out cleanly. You'll see our Certified Refurbished seal on the outside. What you won't see is extra retail packaging: we leave it out so you're not paying for something that goes straight in the recycling bin.

In the box:

✓ Fully rebuilt wheelchair, evaluated, and cleared by our US-based team

✓ Brand-new soft goods (harness, leg rings, stirrups, and straps)

✓ Hard goods cleaned and disinfected

✓ All parts, screws, tool kit, and hardware included

✓ Manual (new, replaced as needed, and/or digital)

With every purchase:

✓ 1-year limited warranty on manufacturing defects

✓ SureFit guarantee (if the size isn't right, we'll help you find the one that is)

✓ Pre- and post-purchase support from the US-based Walkin' Pets team

✓ One less wheelchair in a landfill — every refurbished chair is a new one that didn't need to be made.

Walkin' Pets Certified Refurbished wheelchairs aren't used in the way you might expect. The majority of chairs in this program are customer returns received back within our 30-day return window, most often because of a sizing issue, a fit that wasn't quite right, or a change in the pet's circumstances. Many have only ever been assembled and tried on once.That's a very different thing from a secondhand wheelchair with an unknown history, no accountability, and no warranty behind it.Every unit is inspected for structural integrity before it ships, and anything that affects how the chair functions gets replaced. What you may notice are minor cosmetic marks — a light surface scratch, slight signs of assembly, but nothing that affects fit, performance, or how long the chair holds up.If you'd prefer a chair with no history at all, our new chairs are right here. We'd always rather point you to the right product for your dog.

Both our Certified Refurbished and brand-new wheelchairs come with premium manufacturer support and include 100% brand-new soft goods (like harnesses and slings) so your pet gets a fresh, clean start.The main difference is the length of the coverage: Certified Refurbished wheelchairs include a 1-year manufacturer warranty, while our brand-new wheelchairs come with a 5-year manufacturer warranty. No matter which option you choose, our support team is always here to help you and your pet.

Every unit has been individually inspected, rebuilt, and repackaged, so refurbished sales carry a flat 25% restocking fee. The best way to avoid a return is to get the sizing right before you order. Our SureFit Calculator walks you through it in just a few measurements.

 Yes, your dog's safety is the baseline. Every chair goes through a full disassembly, component evaluation, disinfection, and functional rebuild before it ships. Anything that affects the chair's structural or mechanical performance gets replaced. If it doesn't meet our standard, it doesn't leave our facility.

Yes, the fit is determined by your dog's measurements and the chair's adjustability, and not whether it's new or refurbished. Use our SureFit Calculator to size your dog before you order, or reach out, and we'll help you get it right. The fit guarantee applies to refurbished chairs the same way it applies to new ones!

Contact us! That's what the 1-year warranty is for. Manufacturing defects are covered through the same process by the same team with the same accountability in mind as our new chairs. Reach out to us, and we'll take care of it.

The chair will be fully functional and clean, with all-new soft goods, but may contain minor cosmetic marks (a light surface scratch on a strut, slight variation in finish, etc.). If zero history matters to you, our new chairs are available here.

We strongly encourage you to size your dog before purchasing — our SureFit Calculator and our team are both here to help with that! If you do need to return, refurbished sales carry a flat 25% restocking fee. Because every unit has been individually inspected, rebuilt, disinfected, and repackaged, we aren't able to waive this for refurbished wheelchairs.