Hi David,
Thank you for taking the time to share such thoughtful feedback! We’re glad to hear the Help 'Em Up harness is helping you safely support your pup during potty breaks.
You’re absolutely right that the initial setup can feel a bit fiddly. We did follow up with you directly after your review to share our step-by-step fitting video (accessible via the QR code on the product guide and through our website) and tips for using the spring-loaded rear connection clip, which can make attaching and removing it much easier. We didn’t hear back, but we’re always happy to help if questions come up.
We also appreciate you mentioning your bungee cord setup. While creative solutions can be helpful, we do recommend steady, controlled lifting for safety. As a general guideline, the harness can be worn comfortably during the day, with breaks every 6–8 hours and routine checks for pressure points, especially in the groin area.
Thank you again for your honest feedback and for the care you’re providing your pup. If you ever need additional fitting support, our team is always here to help.
Best,
Walkin' Pets Team