Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the stirrups you received did not feel comparable to your original set. Consistency and durability are extremely important to us, especially for products designed to support your pet comfortably and safely.
We do want to share that there have been updates made to this product over time specifically to improve the longevity and performance of the foam. These adjustments were implemented to help the stirrups hold up better with regular use. That said, they should still meet the high-quality standards you’ve come to expect from us.
Our team reached out privately to better understand the specific differences you noticed and to request photos so we could review everything thoroughly, but we haven’t heard back yet. We would genuinely appreciate the opportunity to take a closer look and make this right.
If you’re open to it, please reach out to our support team directly so we can review the details and determine the best solution for you. We stand behind our products and are committed to ensuring you and your pet have equipment you feel confident using.
Thank you,
Walkin' Pets Team
