Hi there,

Thank you for taking the time to share your feedback.

We’re sorry for the frustration around the shipping cost and delivery time. The D-Ring Clip you purchased is only stocked and shipped from the United States, so international orders do require cross-border shipping. Given the destination and the holiday timeframe, the delivery speed was within the expected international transit window, and the shipping cost reflects carrier rates rather than the item itself. Tracking details were shared at shipment and showed the package moving as expected through the carrier network.

That said, we absolutely hear your concerns. We’re continually reviewing our international shipping options and fulfillment processes to see where we can improve speed, cost, and clarity for customers outside the U.S. Your feedback helps inform those conversations.

If you have any questions about your order or need assistance going forward, please don’t hesitate to reach out.

Best,
Walkin' Pets Team