Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at messages@walkinpets.com. Please note that returns will need to be sent to the following address: 16304 E 32nd Avenue, Suite 40, Aurora CO 80011
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at messages@walkinpets.com.
RETURN ELIGIBILITY
- All products MUST be in a like-new, undamaged condition from a smoke-free environment to receive a full refund, minus charges (restocking fee & postal costs).
- All products MUST be returned within 30 days of receiving your purchase.
- Items returned to us without notification will NOT be eligible for a refund.
- We will NOT accept returns on any products that our inspection team is unable to make like new. This includes but is not limited to damage, hair & smells.
- An RMA number is required when returning any item. ANY ITEM RETURNED WITHOUT AN RMA# WILL NOT BE CREDITED! Please contact customer care on messages@walkinpets.com
All returns are subject to a restocking fee which is listed below.
| Product Type | Re-stocking Fee |
|---|---|
| Wheelchair (Medium/Large & Large) | $40 |
| Wheelchair (Medium, Small, & Mini) | $20 |
| All Other Goods | $7 |
| Postage return charge | Up to $30 |
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days of us receiving the product. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at messages@walkinpets.com.
